Are you looking for customized hardware & software support that will meet your current and future business needs? If so, get in touch with us to learn more about our services or to make an appointment with our team of IT specialists.
Benefits of Hardware and Software Support Services 
Flexible Phone Support
Get the help you need when you need it with flexible phone support, available to address your issues quickly and efficiently. Whether it's a simple query or a complex problem, expert assistance is just a call away.
On-Site Emergency Visits
When issues can't be resolved remotely, on-site emergency visits ensure that critical problems are addressed promptly. This hands-on approach minimizes disruptions and gets your systems back up and running quickly.
Reduced Rates
Benefit from reduced rates on essential IT services, making professional support more affordable. This cost-effective solution helps you manage your IT budget without compromising on quality.
Variety of Options
Choose from a variety of support options tailored to your specific needs, ensuring you get the right level of service. Whether you need basic support or comprehensive coverage, there’s a plan that fits your business.
Keeping your business-critical devices working, all day, every day We’re firmly in the digital age, and your organization and your end-users rely on digital technology. Without working end-point devices, your business systems are useless. And while end-users may have multiple devices, they have different uses.
Prove productivity
Putting the right support and maintenance solutions in place has a direct impact on productivity. At Prime Technologies Global, we work with you to understand how your end-users work and build a support and maintenance solution that meets their needs.
Flexible service levels
While we’re seeing the end of the traditional working day and week, we know that many businesses don't have the luxury of operating. If you’re responding to customers when they need you, you need service-level agreements that reflect that. So, whether you want 24 hours or something else, we will be there for you.
International Support
We are all working in a global economy, and for many organizations, international operations are the norm. Whether you have employees located across the globe or supporting international customers, we have you covered.
OEM certified experts
The ridiculously helpful experts that makeup engineering teams are hired directly from OEMs and have an average of 15 years’ experience. Not only that, but we invest in their ongoing training and development.
Save time, save money
Time is precious, and your IT teams are already stretched. By sourcing all your end-point support from Us you make life easier for end-users and IT alike.
We're here to assist you with all your IT and customer service needs. From ongoing support to one-time projects, our reliable and cost-effective services ensure your success. Contact us today to learn more!
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Create the ideal IT setup with Us Read on to discover how we can help your business create the ideal IT setup you need and deserve.
Hardware Solutions
Do you need an efficient printer, fax machine, or scanner, but aren’t sure which equipment is the best option? Prime Technologies Global partners with leading tech companies to offer the best IT hardware at the best prices.
Connectivity Solutions
We offer wire and cable management services to make it easy for you to set up a new business office without hassles or rearrange a current office to boost business efficiency. Our team understands the importance of office connectivity, be it to an in-office network or the Internet.
Repair Services
It can be extremely frustrating when your IT equipment breaks down at the wrong time. The loss of a printer, monitor, hard drive, keyboard, or any other piece of equipment can result in loss of income, customer trust, and office morale as employees sit waiting for the problem to get fixed so they can continue their jobs.
Process of Hardware and Software Support services Assess your hardware and software needs through a thorough initial consultation. Understand the scope of support required to tailor the service effectively.
Develop a personalized support plan based on your specific requirements. This plan outlines the level of service and the types of support your business will receive.
Implement and integrate the necessary hardware and software into your existing infrastructure. Ensure all components work seamlessly together for optimal performance.
Schedule regular maintenance and software updates to keep your systems running smoothly. Proactively address potential issues before they become major problems.
Provide remote troubleshooting and assistance to resolve issues quickly. This reduces downtime and keeps your operations running with minimal disruption.
Dispatch technicians for on-site visits when issues require hands-on attention. These visits ensure that complex problems are resolved efficiently.
Continuously monitor system performance to identify and address potential risks. Regular reports keep you informed about the health of your IT infrastructure.
Offer ongoing consultations to review the effectiveness of the support services. Adjust the support plan as needed to align with your evolving business needs.
Assess your hardware and software needs through a thorough initial consultation. Understand the scope of support required to tailor the service effectively.
Develop a personalized support plan based on your specific requirements. This plan outlines the level of service and the types of support your business will receive.
Implement and integrate the necessary hardware and software into your existing infrastructure. Ensure all components work seamlessly together for optimal performance.
Schedule regular maintenance and software updates to keep your systems running smoothly. Proactively address potential issues before they become major problems.
Provide remote troubleshooting and assistance to resolve issues quickly. This reduces downtime and keeps your operations running with minimal disruption.
Dispatch technicians for on-site visits when issues require hands-on attention. These visits ensure that complex problems are resolved efficiently.
Continuously monitor system performance to identify and address potential risks. Regular reports keep you informed about the health of your IT infrastructure.
Offer ongoing consultations to review the effectiveness of the support services. Adjust the support plan as needed to align with your evolving business needs.
We're here to assist you with all your IT and customer service needs. From ongoing support to one-time projects, our reliable and cost-effective services ensure your success. Contact us today to learn more!
Get A Quote TodayA Wide Array of Hardware and Software SolutionsWe are extremely knowledgeable and well-versed in the latest hardware and software solutions. We work with businesses of all sizes. Our team monitors trends and performance to recommend the best solutions for your unique business needs. Our team can provide:
Servers
Whether in-house or off-site, we can provide the latest and most reliable server technology for your needs. We can assist with specification, procurement, installation, and support services.
In addition, our colocation services allow us to provide enhanced capabilities to clients who require them, with lower capital expenditures.
Networking Solutions
Your network is the backbone of your business, and we can help you ensure it’s safe, reliable, and effective. In today’s virtual world, that may mean integrating and creating collaboration between on-site and off-site teams.
Our team supports you with in-depth knowledge of network design and architecture and the ability to support your team through the design, installation, and maintenance of those systems.
Virtualization
Virtual machines allow businesses to provide their users access to data, software, and platforms while lowering the costs of hardware.
This is particularly helpful in the manufacturing and retail industries but can also be useful in a wide variety of other settings.
Desktops
Have you ever tried to buy a laptop or desktop computer and were overwhelmed with the configuration and pricing options? Our team can help you determine the hardware and software that will best serve your needs.
Best of all, our help desk can virtually set up the laptop for each user saving your organization time and resources.
Software Licensing
Software licensing can be complex to maintain and potentially a big area for cost control.
We can help you manage all your software licensing and often find areas for cost-savings and efficiency.